Contact information

We're here to help! We respond to emails as quickly as possible, every day of the week, in the order they're received. In most cases customers will receive a reply in 24-48 hours.

Here are immediate answers to our most commonly-asked questions.

Customer questions

Find more answers in our Customer Help Center.

Concerns can also be addressed directly our office at:

11 Main
372 E 6th St.
Chico, CA 95928

Or you can email our support team directly at support@help.11main.com.  Contacting us via email will ensure the most streamlined support and that we have correctly documented your concern or question.